400 British Airways passengers stranded in Nigeria over IT problems

- No fewer than 400 passengers of a British Airways flight from Nigeria have been stranded in Lagos

- Some passengers, however, were flown out of Murtala Mohammed International Airport in Lagos on Saturday May 27 by KLM Airlines

- The IT problems were said to have led to thousands of passengers of the airline having their flights disrupted and canceled

No fewer than 400 passengers of a British Airways flight from Nigeria have been stranded in Lagos since Friday May 26 due to information technology (IT) problems the airline is experiencing.

Sahara Reporters reports that some passengers, however, were flown out of Murtala Mohammed International Airport in Lagos on Saturday May 27 by KLM Airlines, while others were flown to Heathrow-London by Virgin Atlantic on Sunday morning.

360Basic gathered that the British Airways passengers who were not flown out on either of the flights were provided with complimentary hotel bookings.

400 British Airways passengers stranded in Nigeria over IT problems

The IT problems have led to thousands of passengers of the airline having their flights disrupted and canceled.

Some of the passengers described the situation as “chaotic,” with some criticizing British Airlines for poor communication with passengers.

The airline has, however, apologized to its passengers and advised them not to come to the airport until the issue is resolved.

Speaking on Sunday, a source close to the airline disclosed that the Heathrow-Lagos British Airways flight had departed London and would land in Lagos at “any moment from now,” but as at the time of filing this report at the airport, the aircraft was yet to land.

It was also learnt that British Airways counter staff were present at the airport attending to passengers.

The source said that those who were booked in hotels requested for the service, stressing that the moment operations are stabilized, they would be the first to be considered by the airline.

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“Our passengers have always been our priority. Some of them who insisted on going as scheduled were put in other airlines that are available to London. In this area, Virgin and KLM have been helpful. Some of the passengers were booked into hotels,” he explained.

“This set of passengers would be given priority when we operate. However, the flight from Heathrow to Lagos for today has departed and it is scheduled to land in Lagos in the evening. We hope to airlift passengers from Lagos Airport to London at night.”